HCAHPS and Patient Satisfaction Scores

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Patient satisfaction is an important indicator for measuring quality in health care. It impacts the timely, efficient and patient-centered delivery of quality healthcare.

HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) is a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services) for all hospitals in the U.S. It is the first national standardized, publicly reported survey of patients’ perspectives of hospital care. The 32-item survey measures patients’ perceptions of their hospital experience. HCAHPS allows valid comparisons across hospitals locally, regionally and nationally.

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