We encourage all patients to find out as much as they can about the cost of their care before coming to the hospital. If you have insurance, you should check with your insurance company to find out if the service is covered and what your copayments and deductibles might be.  The same is true if you’re on Medicaid or Medicare.  If you don’t have health coverage, call one of our financial counselors.

  • Last Names A-L: Call (256) 737-2678
  • Last Names M-Z: Call (256) 737-2677

To obtain information regarding the out-of-pocket cost of services or procedures, please call one of our financial counselors Monday-Friday,
8 am – 4:30 pm.

  • Last Names A-L: Call (256) 737-2678
  • Last Names M-Z: Call (256) 737-2677

An estimate regarding the cost of services will be provided.  Any information received is only an estimate. We will base the estimated cost on information you and your provider share with us about what services are expected to be performed. Many factors will influence the actual amount you will be billed, including whether the provider finds it necessary to perform more, fewer or different procedures than originally expected at the time of service.

In addition to providing you with an estimate of the cost of your services, if you do not have health insurance, or your insurance requires you to meet a deductible, coinsurance, or co-payment, we can assist with payment plans or discuss our financial assistance program with you.

For your convenience, a list of the Hospital’s standard charges for items and services provided is available via the link below.  The information provided represents the total charge for that item or service, which may be different from the actual patient responsibility.

For a list of standard inpatient charges by DRG, click here.
For a list of standard outpatient charges, click here.

Frequently Asked Questions

What you should know about Hospital Billing:

  • The hospital billing system is far from perfect and is based on historical data, negotiations and lack of payments.
  • Hospitals don’t get paid what they bill.
  • The hospital bill includes the cost of highly trained staff 24/7, expensive equipment and supplies, building costs, medicine and much more.
  • The bill also includes the cost of care for those who cannot pay.
  • Not-for-profit hospitals treat patients regardless of their ability to pay.
  • Last year, Cullman Regional provided $14.42 million in care for which we were never reimbursed.
1. Why is the hospital posting the averages on the website now?

Starting January 1, 2019, the federal government mandates that hospitals must post a list of their standard charges which must be updated annually.

2. Why is there an increased focus on cost?

With healthcare reform, there are several reasons:

  • Increasing costs to insured – After plan design changes and vendor negotiations, the average health care rate increase for mid-size and large companies was 3.2 percent in 2015, marking the lowest rate increase since 1996. However, the average amount that employees need to contribute toward their health care has increased more than 134 percent over the past decade.
  • Higher copayments & deductibles – As individuals have higher copayments and deductibles; they are going to increasingly become more serious health care shoppers.
  • Business/government push for transparency – Those who are paying for health care are trying to incentivize the individuals utilizing the care to shop for value by providing information on cost and quality.
3. How does Cullman Regional help me understand what my out-of-pocket expenses will be?

Cullman Regional’s financial counselors can provide estimates for patient’s out-of-pocket expenses based on the information the patient and his/her provider share with us about what services are expected to be performed. Many factors will influence the actual amount billed, including whether the provider finds it necessary to perform more, fewer or different procedures than originally expected at the time of service.

4. Does Cullman Regional provide assistance to individuals who cannot afford to pay their out-of-pocket expenses all at once?

Cullman Regional’s financial counselors can work with patients to develop payment plans or can determine if patients meet the requirements for financial assistance.

5. Who do I need to call for cost estimates, payment plans or to see if I qualify for financial assistance?

Call one of Cullman Regional’s Financial Counselors:

  • If your last name begins with the letters A-L, call (256) 737-2678
  • If your last name begins with the letters M-Z, call (256) 737-2677
6. How can I get the best estimate of my out-of-pocket expenses?

Find out as much as you can from your doctor about the procedure to be done, the tests and follow up care that may be needed and then,

  • IF YOU HAVE INSURANCE – Ask your insurance company:
    1. Will the procedure be covered?
    2. What is the price will be for the procedure?
    3. Does the insurance company have to approve the procedure before you go to the hospital (prior authorization)?
    4. How much will your out-of-pocket costs be?
    5. Are the hospital and doctor included in your plan?
  • IF YOU ARE ON MEDICARE – Visit mymedicare.gov, or call (800) 633-4227 to find out about your coverage.
  • IF YOU ARE ON MEDICAID – Visit www.medicaid.alabama.gov; click “Recipients” and then “My Medicaid.”

**IF YOU DON’T HAVE ANY COVERAGE:

  • Call one of Cullman Regional’s Financial Counselors:
    • If your last name begins with the letters A-L, call (256) 737-2678
    • If your last name begins with the letters M-Z, call (256) 737-2677 and ask a patient account representative to provide an estimate of how much your stay might be.

Since no two patients are alike (some stay longer, need more tests or don’t heal as quickly), you should keep in mind that we can only give you an estimate.

  • Financial assistance – If you don’t have insurance and can’t pay your bill, ask about our financial assistance policy to see if you qualify for low-cost or free care. You will need to provide things like paystubs, tax records, etc.  Once we get this information, we can give you an estimate of what you will need to pay.  Again, this will only be an estimate of your final bill.
7. What costs are included in my hospital bill?

Your room, food services, supplies and medicines, care provided by nurses and other staff, lab tests, scans, etc.

8. Will my hospital bill be the only bill I receive after my stay?

No, you will receive one or more bills for professional services and/or possibly from your insurance for any out-of-network costs they haven’t covered.

  • PROFESSIONAL SERVICES – Care provided by physicians such as radiologists, anesthesiologists and emergency room doctors. You may never see these caregivers, but they play an important role in your diagnosis and treatment.
  • OUT-OF-NETWORK COSTS – If the hospital or physician you choose is not a part of your insurance plan, they are said to be out-of-network, and you may have to pay a larger percentage of your bill to use these providers.
9. What happens during an emergency?

Patients are seen and treated first before any thought is given to payment.  However, the right to receive emergency treatment doesn’t mean the care is free, and regular billing policies apply.  If you visit a hospital not in your insurance plan, you could have some additional charges, so again, it’s good to ask ahead of time which hospitals are in your plan.

10. How do I get more information regarding my hospital bill?

Call our billing customer service line at (256) 737-2986 between the hours of 8 am and 4:30 pm, Monday-Friday. The more you know, the better prepared you will be for your hospital stay.

Customer Service Hours


Monday – Friday

8:00 am – 4:30 pm

Address


P.O. Box 1108
Cullman, AL 35056-1108

Contact


Telephone: (256) 737-2986
Fax: (256) 737-2050
Email: customerservice@cullmanregional.com